Frequently Asked Questions
- Q1.What are your prices?
Our prices are subject to change depending on supply and other market factors. We’ll send you an updated price list after your company contacts us for more information.
- Q2.Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. .lfyou are looking to resell but in much smaller quantities, we recommend you.
- Q3.Can you supply the relevant documentation?
Yes, we can provide most documentation, including Certificates of Analysis / Conformance, insurance, Origin, and other export documents where required.
- Q4.What is the average lead time?
Sample delivery time is approximately 7 days. Mass production delivery time is 20-30 days after receiving the deposit. Delivery time is subject to the following conditions:
(1) We have received your deposit.
(2) We have received your final confirmation of the product.
Neither of these delivery times meets your deadline. Please confirm your specific requirements with your sales representative. We will do our best to meet your needs.
- Q5.What kinds of payment methods do you accept?
You can make the payment to our bank account, Western Union or PayPal. 30% deposit in advance, 70% balance against the copy of B/L.
- Q6.What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In waranty or not it is the culture of our company to.
- Q7.Do you guarantee safe and secure delivery of products?
Yes, we alwavs use high qually export packaging. We also use speciaized hazard packing for dangerous goods and vaidated cold storage shippers fortemperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
- Q8.How about the shipping fees?
The shipping cost depends on the way you choose to getthe goods. Express is normaly the most quickest but also most expensive way. By seafreightis the besi